Protea Hotel Fire & Ice! Durban

“The Hotel itself is great, housekeeping is not.”

The Hotel is good, and the reception staff outstanding.

When we got to the room I realised I had left my telephone on the reception desk.

Security had seen that and handed it into the office staff.

Thank you security.

Remembering this is a 4 star hotel, and certainly not cheap, housekeeping left a lot to be desired.

Whilst the room was clean and well looked after, there was no hair dryer in the room, no slippers, and the tea / coffee sachets were not replaced that night. This is really not acceptable.

The breakfast downstairs was adequate, but again not what could be expected from this class of hotel.

Date of stay: April 2016

Room tip: I prefer the higher rooms

Trip type: Travelled with family

Value – 3/5
Cleanliness – 4/5
Service – 3/5

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